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Duuka.ug Terms & Conditions

Welcome to Duuka.ug! By accessing or using our website, products, or services, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Definitions

  • Duuka.ug: Refers to the website, platform, and services operated by Duuka Limited.
  • User: Any person or entity that accesses or uses Duuka.ug.
  • Products: The tech, IT, and electronics items available for purchase on Duuka.ug.
  • Services: The various features and functionalities offered by Duuka.ug, including but not limited to product listings, order processing, and customer support.

2. User Account

  • To access certain features or place orders, you may need to create a Duuka.ug account.
  • You are responsible for maintaining the confidentiality of your account information.
  • You agree to provide accurate and complete information when creating your account.

3. Product Information

  • We strive to provide accurate and up-to-date product information, including descriptions, specifications, and pricing. However, we do not warrant that all information is error-free.
  • We reserve the right to modify or discontinue products without prior notice.

4. Ordering and Payment

  • By placing an order, you agree to pay the total amount due, including the product price, taxes, and shipping fees.
  • We accept various payment methods, as indicated on our website.
  • We reserve the right to cancel or refuse any order for any reason.

5. Shipping and Delivery

  • We will make reasonable efforts to deliver your order within the estimated timeframe. However, delays may occur due to unforeseen circumstances.
  • Shipping costs are calculated based on the destination and weight of the order.
  • You are responsible for providing accurate shipping information.

6. Returns and Refunds

  • We offer a return and refund policy for eligible products. Please refer to our separate Returns & Refunds Policy for details.

7. Intellectual Property

  • All content on Duuka.ug, including text, images, logos, and software, is protected by intellectual property laws and is the property of Duuka Limited or its licensors.
  • You may not use, reproduce, or distribute any content from Duuka.ug without our express written permission.

8. Limitation of Liability

  • Duuka.ug is not liable for any direct, indirect, incidental, special,or consequential damages arising from your use of our website or products.
  • We do not guarantee that our website will be error-free or uninterrupted.

9. Indemnification

  • You agree to indemnify and hold Duuka Limited harmless from any claims, losses, damages, or expenses arising from your use of our website or violation of these Terms & Conditions.

10. Governing Law

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of Uganda.

11. Changes to Terms & Conditions

  • We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website.

12. Contact Us

  • If you have any questions or concerns about these Terms & Conditions, please contact us through the information provided on our website.