Duuka.ug Refund Policy
We want you to be completely satisfied with your purchase from Duuka.ug. If for any reason you are not happy with your product, we offer a hassle-free return and refund process.
Eligibility for Returns and Refunds
- Timeframe: You must request a return within 7 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
- Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or receipt.
- Exceptions: Some products, such as software, personalized items, and perishable goods, may not be eligible for return.
How to Request a Return
- Contact Us: Reach out to our customer support team through the contact information provided on our website.
- Provide Details: Explain the reason for your return and provide your order details.
- Return Authorization: Our team will review your request and provide you with a return authorization (RA) number if your return is approved.
- Shipping: Pack the product securely in its original packaging and include the RA number. Ship the product back to us at the address provided by our customer support team.
Refunds
- Processing Time: Once we receive and inspect the returned product, we will process your refund within 7 business days.
- Refund Method: The refund will be issued to the original payment method used for the purchase.
- Deductions: Shipping costs and a restocking fee of 10% of the product price may be deducted from your refund.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs incurred.
Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions or concerns about our Refund Policy, please feel free to contact our customer support team. We are here to assist you!
