Duuka.ug Frequently Asked Questions (FAQs)
Ordering
How do I place an order?
- Browse our website and select the items you want.
- Add them to your cart.
- Proceed to checkout.
- Fill in your shipping details and select your preferred payment method.
- Confirm your order.
What payment methods do you accept? We accept mobile money (MTN Mobile Money, Airtel Money), card payments (Visa, Mastercard), and cash on delivery (COD).
Can I cancel or change my order? You can cancel or change your order before it has been shipped. Contact our customer support team for assistance.
Shipping & Delivery
- How much does shipping cost? Shipping costs depend on your location and the weight of your order. You can see the estimated shipping cost at checkout.
- How long does it take to receive my order? We aim to deliver your order within 3-5 business days in major cities and 5-7 business days for other areas within Uganda.
- Do you offer international shipping? Currently, we only ship within Uganda.
Returns & Refunds
- What is your return policy? Please refer to our Refund Policy for detailed information on returns and refunds.
- How do I return a product? Contact our customer support team to initiate the return process.
- When will I receive my refund? Once we receive and inspect the returned product, we will process your refund within 7 business days.
Products & Services
- Do you offer warranties on your products? Yes, most of our products come with manufacturer warranties. Please check the product description for warranty details.
- Can I get technical support for my product? For technical support, please refer to the manufacturer's documentation or contact their customer service.
- Do you offer bulk discounts? Yes, we offer discounts for bulk orders. Contact our sales team for more information.
Account & Security
- How do I create a Duuka.ug account? Click on the "Sign Up" button on our website and fill in the required information.
- I forgot my password. What should I do? Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
- Is my personal information secure? We take your privacy and security seriously. We use secure encryption to protect your personal information. Refer to our Privacy Policy for more details.
Other Questions
- How can I contact customer support? You can reach our customer support team through email, phone, or live chat on our website.
- Do you have physical stores? Currently, we operate exclusively online.
We hope this FAQ page has been helpful. If you have any other questions, please don't hesitate to contact us. We are always here to help!
